Noviqe

Returns and Refunds

30-day returns on unused standard items. Personalized items: replacement or refund if damaged or wrong.

30 daysto return unused standard items
7 daysto report a damaged or wrong personalized item
5 to 10 daysfor refunds to reach you

Standard items

If you are not happy, contact us within 30 days of delivery. Items must be unused and in their original condition. We will send return instructions once your request is approved. For approved returns that are not our error, return shipping is paid by the customer.

Personalized items

Personalized items are made just for you, so we cannot accept returns for change of mind. If an item arrives damaged, defective or wrong (for example, the name is spelled differently than what you typed), send us a photo within 7 days of delivery and we will replace it or refund you at no cost.

Damaged or wrong item

Contact us with your order number and a photo. If we made the error, we cover the shipping.

How refunds work

Refunds go back to your original payment method. They can take 5 to 10 business days to show up.

The full legal wording is in our Refund policy. Questions? Email gefte@noviqe.com.